NuoVolta Logo

Privacy Policy

This Privacy Policy describes how NUOVOLTA OOD ("we", "us", "our") collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable legislation of the Republic of Bulgaria.

1. Data Controller

The data controller is NUOVOLTA OOD, with address: Nov jivot No. 21, Kapitan Andreevo, Haskovo region, BULGARIA. Contact: [email protected].

2. Purposes for Which Your Data Are Used

We process your personal data for the following purposes:

  • Order and payment processing: To process your orders, deliver products and services, and handle card payments (e.g. name, address, email, phone, payment-related data).
  • Contract performance: To perform our contract with you, including support and communication regarding your purchase.
  • Legal and regulatory compliance: To comply with legal obligations (e.g. tax, accounting, consumer protection).
  • Communication: To respond to your enquiries and send necessary service-related messages (e.g. order confirmation, support).
  • Improvement and security: To improve our website and services and to ensure security and fraud prevention, where based on our legitimate interests or legal obligations.

We will not use your data for purposes incompatible with the above without informing you and, where required by law, obtaining your consent.

3. Provision of Data to Third Parties

Your personal data may be provided to third parties only in the following cases and for the stated purposes:

  • Payment and banking: Data necessary for card payments (e.g. transaction details) are transmitted to the payment processor and acquiring bank (Borica network) solely for the purpose of processing your payment and preventing fraud.
  • Service providers: We may use processors (e.g. hosting, email, IT support) who process data on our behalf under a contract and only for the purposes we specify. They are obliged to keep your data secure and not use it for their own purposes.
  • Legal obligations: We may disclose data to public authorities (e.g. tax, consumer protection, data protection) when required by law.

We do not sell your personal data to third parties. We do not provide your data to third parties for their own marketing purposes without your consent.

4. Legal Basis, Retention, and Your Rights

We process your data on the basis of contract performance, legal obligation, or legitimate interest, and where applicable with your consent. We retain data only as long as necessary for these purposes or as required by law. You have the right to access, rectify, erase, restrict processing, data portability, and to object, as well as the right to lodge a complaint with the Commission for Personal Data Protection (Bulgaria): www.cpdp.bg.

For any request regarding your personal data or this Privacy Policy, please contact us at [email protected].