Terms of Service

1. Acceptance of Terms

1.1. By purchasing a licence, creating an account, accessing the website, downloading, installing, or otherwise using any part of the Service, you expressly agree to be bound by these Terms, our Privacy Policy, and our General Terms and Conditions, all of which are incorporated herein by reference.

1.2. These Terms apply to all users of the Service, including but not limited to browsers, customers, licence holders, and any other persons who access the website or the Service.

1.3. We reserve the right to update, amend, or modify these Terms at any time without prior notice. The most current version will always be available on our website. Your continued use of the Service after any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1.4. Any new features, tools, or services added to the Service shall also be subject to these Terms.

2. Eligibility

2.1. You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to use the Service.

2.2. By using the Service, you represent and warrant that you have the legal capacity and authority to enter into a binding agreement and to comply with these Terms.

2.3. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" shall refer to that entity.

2.4. The Service is intended exclusively for qualified automotive professionals with appropriate technical knowledge and expertise. You represent that you possess the necessary professional competence to use the Service responsibly.

3. Nature of the Service

3.1. NuoVolta provides a Windows desktop application that enables users to process Engine Control Unit (ECU) files. The Service includes, but is not limited to, ECU file processing, chip tuning file creation, DTC (Diagnostic Trouble Code) management, IMMO dump processing, and access to a file database.

3.2. The Service and all outputs generated by the Service are provided strictly for educational, research, and informational purposes only. NuoVolta does not encourage, endorse, or condone the use of the Service or any processed files in any manner that violates applicable laws, regulations, or vehicle manufacturer warranties.

3.3. NuoVolta has no knowledge of, and no control over, how users utilise the files processed through the Service. The User bears sole and exclusive responsibility for the use, application, and deployment of any files processed through the Service.

3.4. NuoVolta does not provide any advice, recommendation, or instruction regarding the installation, flashing, or deployment of processed files onto any vehicle, ECU, or electronic system.

4. Licence Grant and Restrictions

4.1. Licence Grant

Subject to your compliance with these Terms and upon payment of the applicable licence fee, NuoVolta grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service and the NuoVolta desktop application solely for your own professional, educational, and research purposes.

4.2. Hardware Dongle

4.2.1. The licence is bound to a physical hardware security dongle ("Dongle") provided by NuoVolta. The Service may only be accessed and used with a valid, authorised Dongle.

4.2.2. You are solely responsible for the safekeeping of your Dongle. In the event that your Dongle is lost, stolen, damaged, or destroyed, a replacement Dongle will be issued at a cost of 500 EUR (five hundred euros), excluding applicable shipping and taxes.

4.2.3. Each Dongle is uniquely identified and linked to a single licence. Dongles are non-transferable. Any attempt to tamper with, clone, emulate, or circumvent the Dongle constitutes a material breach of these Terms.

4.3. Restrictions

You shall not, directly or indirectly:

• Copy, reproduce, duplicate, distribute, publish, display, sell, resell, lease, sublicence, or otherwise make the Service or any portion thereof available to any third party
• Reverse engineer, decompile, disassemble, decrypt, or otherwise attempt to derive the source code, algorithms, data structures, or underlying ideas of the Service or any component thereof
• Modify, adapt, translate, create derivative works from, or otherwise alter the Service or any component thereof
• Remove, obscure, alter, or destroy any proprietary notices, labels, marks, or branding on or within the Service
• Use the Service through any remote access software, virtual machine sharing, screen-sharing application, or any method that allows third parties to access or use the Service through your licence
• Share, transfer, lend, or allow any third party to use your Dongle, licence credentials, or account
• Attempt to bypass, disable, or circumvent any security, authentication, or access control mechanisms of the Service
• Use the Service to develop, create, or contribute to a competing product or service
• Use automated tools, bots, scrapers, or similar technology to access, extract data from, or interact with the Service
• Copy, duplicate, sell, redistribute, archive, or create databases of sample files, processed files, or any other data obtained through the Service
• Upload, submit, or process files that have been previously modified, processed, or altered by third-party software or competing services
• Use the Service for any purpose that violates applicable local, national, or international law or regulation
• Interfere with or disrupt the integrity, security, or performance of the Service or its related systems and networks
• Attempt to gain unauthorised access to the Service, other accounts, computer systems, or networks connected to the Service

5. Intellectual Property

5.1. The Service, including software, website, database, algorithms, source/object code, interface, design, graphics, text, documentation, sample files, and all related intellectual property, remains the exclusive property of NuoVolta and/or its licensors.

5.2. The NuoVolta name, logo, trademarks, and related names, designs, and slogans are trademarks of NuoVolta or affiliates and may not be used without prior written consent.

5.3. The licence granted under these Terms does not convey ownership of the Service. The Service is licensed, not sold.

5.4. Any feedback, suggestions, ideas, or recommendations you provide become the exclusive property of NuoVolta without compensation or attribution obligations.

6. Technical Support and File Processing

6.1. NuoVolta provides support only for original, unmodified ECU files. Files previously processed or altered by third-party software are excluded from support.

6.2. NuoVolta does not guarantee availability of sample files or processed solutions for every ECU type, vehicle model, or file version.

6.3. Where a file solution is unavailable, NuoVolta will endeavour to add it in a reasonable timeframe after receiving a valid original file, without guaranteed timeline.

6.4. NuoVolta does not guarantee processed files are 100% accurate, complete, error-free, or fit for a particular purpose. Files are provided "as-is".

7. Payment and No Refund Policy

7.1. Access to the Service requires payment of the applicable licence fee shown at purchase time. Prices exclude applicable taxes unless stated otherwise.

7.2. ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES. By completing a purchase, you acknowledge and agree that:

• The licence fee is non-refundable regardless of usage, satisfaction, or any other factor
• You have reviewed the Service description, features, and system requirements prior to purchase
• Digital content delivery begins immediately upon activation, and you expressly waive any right of withdrawal that may otherwise apply under consumer protection laws
• NuoVolta provides the Service for educational and research purposes, and the processed file output depends on the original files submitted by the User
• NuoVolta cannot know, verify, or control the reasons for which you use the Service or the processed files, nor can it verify any claims regarding the outcomes of such use

7.3. Payment Methods

Card payments are processed securely through Borica 3DS. Supported brands include Visa, Visa Electron, V Pay, Mastercard, Maestro, and others in the Borica network. Full card data is not stored on NuoVolta servers.

7.4. NuoVolta may change pricing at any time without prior notice. Changes do not affect already purchased licences.

7.5. You may not dispute or reverse payments. Fraudulent or unjustified chargebacks constitute a material breach and may lead to licence termination and legal action.

7.6. Right of Withdrawal

Under Directive 2011/83/EU Article 16(m) and Bulgarian Consumer Protection Act Article 57(1)(13), the right of withdrawal does not apply to digital content contracts where performance begins with express consent and acknowledgement of withdrawal-right loss.

8. Disclaimers

8.1. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.

8.2. NuoVolta does not warrant uninterrupted service, error-free operation, guaranteed outcomes, or compatibility with specific hardware/software.

8.3. NuoVolta expressly disclaims any and all responsibility for:

• Any damage, malfunction, failure, or destruction of any vehicle, engine, ECU, electronic system, or any component thereof, whether arising directly or indirectly from use of the Service or processed files
• Any loss of data, file corruption, or damage to computer systems resulting from use of the Service
• Any consequences from the User's decision to install, flash, deploy, or otherwise use files processed through the Service
• Any violation of manufacturer warranties, emission standards, road safety regulations, or other applicable laws resulting from User actions
• Any financial losses, business interruption, loss of profits, or consequential damages of any kind
• Any third-party claims arising from the User's use of the Service or processed files

8.4. The User acknowledges that NuoVolta provides ECU processing tools for educational/research purposes only and has no responsibility for downstream file usage.

9. Limitation of Liability

9.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NUOVOLTA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM THE SERVICE.

• Your use of, or inability to use, the Service
• Any files processed through the Service
• Any modification, alteration, or damage to any vehicle, engine, ECU, or electronic system
• Any unauthorised access to or use of our servers or any personal information stored therein
• Any interruption or cessation of the Service
• Any bugs, viruses, or similar harmful code that may be transmitted through the Service
• Any errors, inaccuracies, or omissions in the Service or processed files
• Any other matter relating to the Service

9.2. NUOVOLTA'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE PRECEDING TWELVE (12) MONTHS.

9.3. These limitations apply regardless of legal theory, including contract, tort, negligence, strict liability, or warranty.

9.4. Where local law restricts exclusions, liability is limited to the maximum extent legally permitted.

10. Indemnification

10.1. You agree to defend, indemnify, and hold harmless NuoVolta from claims, losses, liabilities, and costs arising from:

• Your use of the Service or processed files
• Your violation of these Terms, law, or third-party rights
• Claims that your use caused damage to vehicles, systems, property, or persons
• Any modification, installation, flashing, or deployment of processed files
• Any third-party claim arising from your use of the Service
• Any fraudulent, negligent, or wrongful act or omission by you

10.2. This indemnification survives termination or expiration of these Terms.

11. Service Modifications

11.1. NuoVolta reserves the right, at its sole discretion, to:

• Refuse service to anyone at any time
• Modify, suspend, or discontinue the Service with or without notice
• Change product descriptions, features, pricing, and availability
• Limit service availability by person, region, or jurisdiction
• Release updates, patches, or new versions at discretion

11.2. NuoVolta is not liable for service modification, suspension, or discontinuance.

12. Termination

12.1. NuoVolta may suspend or terminate access immediately, including for:

• Breach or suspected breach of these Terms
• Engaging in prohibited conduct under Section 4.3
• Sharing or exposing the Service to unauthorised third parties
• Reverse engineering or tampering with the Service/Dongle
• Use deemed harmful, fraudulent, or unlawful
• Initiating a chargeback or payment dispute
• Conduct exposing NuoVolta to legal or reputational risk

12.2. Upon termination, licence rights cease immediately and use must stop.

12.3. No refund of licence fees or other payments is issued upon termination.

12.4. Termination does not limit NuoVolta's legal or equitable remedies.

12.5. Sections 5, 7, 8, 9, 10, 13, 14, 15, and 16 survive termination or expiration.

13. Governing Law and Dispute Resolution

13.1. These Terms are governed by the laws of Bulgaria and applicable EU regulations.

13.2. Disputes are first subject to good-faith negotiation for thirty (30) days.

13.3. Unresolved disputes are submitted to competent Bulgarian courts.

13.4. NuoVolta may seek injunctive/equitable relief for IP or confidentiality violations.

13.5. EU consumers retain mandatory statutory consumer rights in their domicile.

13.6. EU ODR: complaints may be submitted at https://ec.europa.eu/consumers/odr.

14. Severability

14.1. Unlawful or unenforceable provisions are severable and do not affect remaining provisions.

14.2. Unenforceable provisions are modified minimally to preserve intent, or severed if modification is impossible.

15. Force Majeure

15.1. NuoVolta is not liable for delay/failure due to force majeure events beyond reasonable control.

15.2. Obligations are suspended for the duration of the force majeure event.

16. Entire Agreement

16.1. These Terms and the Privacy Policy form the entire agreement regarding the Service.

16.2. Waiver of any term is not a continuing waiver; failure to enforce is not waiver.

16.3. Headings are for convenience and do not affect interpretation.

17. Security and System Integrity

17.1. Attacks or interference with NuoVolta systems may trigger civil and criminal prosecution.

17.2. NuoVolta may investigate violations and report conduct to law enforcement.

18. Consumer and Data Protection Authorities

• Commission for Consumer Protection (KZP): www.kzp.bg
• Commission for Personal Data Protection (CPDP): www.cpdp.bg
• EU Online Dispute Resolution: ec.europa.eu/consumers/odr

19. Contact Information

For questions, concerns, or notices regarding these Terms of Service, please contact us at: