Frequently Asked Questions

Yes, all our licenses are annual (yearly). There are no monthly plans. You can renew your subscription for 1 year.

There is no daily usage limit. However, NuoVolta reserves the right to suspend your license in case of suspicious usage.

If your credits run out early, you can pay your annual fee early to renew your license. Once the annual fee is paid, your license and credits will be reset.

Expired credits are automatically deleted. Unused credits do not carry over to the next subscription period.

Credits are used each time you process and register an ECU file. Each subscription plan includes an annual credit allowance (e.g., 730 credits/year). Credits are charged for each file processing operation according to the credit table below. Credits are reset annually upon the expiration or renewal of your subscription. View Credit Table →

• Module (DPF, EGR, SCR, FLAPS, TVA, POPBANG etc.) 1 Credit / All Vehicle Types
• Chip Tuning (Stage 1, TCU Tuning) 2 Credits / Car & Motorcycle
• Chip Tuning (Stage 1) 3 Credits / Truck, Agri & Construction
• DTC Removal & File Database Access Free

The Full Package includes: Car, Car Chiptuning, Truck, Truck Chiptuning, Agriculture, Agriculture Chiptuning, Construction, Construction Chiptuning, Motorcycle, Motorcycle Chiptuning, E85 (Beta), Popbang (Beta), Immo, Gearbox Tuning, File Database, and DTCs for all vehicle types.

Yes, you can upgrade if you meet the following rules:

• If you have used more than 10% of your current package credits, you cannot upgrade directly.
• When you upgrade, the credits you have already used will be deducted from your new package.
• The upgrade fee is determined by calculating the price difference between your current package and the desired package.

No, we do not offer package downgrades.

If you have used more than 10% of your credits, you must first pay your annual renewal fee to reset your license. After that, you can upgrade by paying the price difference between your current package and the desired package.

We don't offer a demo package. However, you can purchase the minimum package and experience NuoVolta. Visit our Pricing page for detailed information.

No, you cannot do that. This violates usage rights and will result in your license being blocked.

If you lose your dongle, you can purchase a new one for €500.

Send the damaged dongle to us, and after we receive it, you can purchase a replacement dongle for €250.

Our prices do not include VAT. If you are in an EU country, your VAT number must be registered in the VIES system. If it is not registered, a 20% VAT will be applied.

Simply send an email to [email protected] and our team will guide you through the payment process. Or you can login dashboard and renew your license.

Normal Support provides ticket responses within 1-5 business days. Fast Support guarantees responses within 1-12 hours. Both support types are available during our working hours: Monday — Friday, 09:00 – 12:00 / 14:00 – 18:00 (GMT+1).

After purchasing a subscription, log in to your Dashboard and go to the Downloads section. First install .NET Runtime 9.0, then download and extract NuoVolta. Run NuoVolta.exe and log in with your credentials — your license will be activated automatically.

You can use it on any PC where you plug in the dongle and install the NuoVolta APP.

NuoVolta supports over 35 professional modules including DPF/ADV Removal, EGR Removal, AdBlue/SCR/NOx Removal, Catalyst Removal, Lambda/O2 Removal, Chip Tuning, DTC Removal, and many more. Visit our Modules page for the complete list.

When you enable Automatic DTC Removal, NuoVolta will automatically remove the DTCs related to the modules you selected. This eliminates the need to manually identify and remove DTC codes. You can also undo option wrongly removed DTCs if needed.

Yes, NuoVolta requires an internet connection to process files, verify your license, and communicate with our servers. A stable internet connection ensures the fastest file processing experience.

You can find the procedures for your specific brand, ECU model, and module in the PLUGS menu on the NuoVolta APP. This will indicate which plugs to disconnect or what actions to take.

Visit our Support List page to browse all supported brands and ECU models by vehicle type. You can search for specific ECU models and see which modules are supported for each ECU.

You can open a support ticket directly from the NuoVolta application. Our team is available Monday — Friday, 09:00 – 12:00 / 14:00 – 18:00 (GMT+1 — Italy Local Time). Response time depends on your support plan (Normal: 1-5 days, Fast: 1-12 hours).

If your ECU file is not recognized, open a ticket with the file attached. Our engineers will analyze the file and add support for it. Our module recognition system is continuously being updated — new ECU support is added without requiring a software update.

Yes, you can chat directly with a technician via messaging, explain your problem, and receive quick technical support. Response time may vary depending on your subscription package (normal or fast support) and our workload.

No, we do not provide ticket support for the DTC Removal system. DTC removal works automatically through our algorithms. If you believe a DTC was incorrectly removed, you can use the undo feature within the application.

You can report bugs through the ticket system in the application. Please include as much detail as possible: the ECU model, the operation you were performing, and any error messages. Our team will investigate and provide a solution.

Absolutely! We value feedback from our users. You can submit feature requests through the ticket system or contact us via email at [email protected]. Many of our improvements come directly from user suggestions.